FREQUENTLY ASKED QUESTIONS
What are your Covid Procedures?
All MSD-Entertainment staff is fully vaccinated and follows very strict COVID guidelines. We ensure to take every precaution for your special events (per gov't guidelines).
Do you provide a song list or play songs that are not in your collection? Will you obtain CD’s or must we provide them?
We are willing to play any songs located in, or not in our collection. If you need something specific, please let us know and we’ll be sure to purchase it prior to your event. Music is our business and we treat it as an investment and are happy to accommodate your requests.
Will you take requests from us of songs to play and not play?
Absolutely! We encourage requests and clients to take an active role in selecting the music. We are also aware that individuals and groups are not fans of every song. Each client has a Priority Request List, Must Play List, Additional Request List and a Do Not Play List. This is most important especially for weddings.
Will you take requests from guests?
It’s up to you. We encourage you to allow guest to request songs but we realize that many couples love music and want to make sure their song selections are played. This is a fun and great way to involve your guests in creating the sound track for your event.
Will you play during the Cocktail Hour?
Our packages include Cocktail and Dinner Music. If you are contracting live music for these portions of your event we would be happy to provide them with sound reinforcement.
What type of music do you offer for Cocktail Hour and while the meal is being served?
We play appropriate music for each part of your event. We will work with you to create the atmosphere for each portion of your event that you desire. Because each event is different, each play list is different as well. We are happy to assist you in creating the perfect play list to fit the style of event you are planning.
Will you be the Master of Ceremonies?
Yes! This is the biggest difference between MSD-Entertainment and other DJ Services. We are DJ’s and play music but we truly view ourselves as Masters of Ceremony. We will provide the interaction that you are looking for. If you are looking for a casual laid back event we will provide minimal interaction to deliver this type of event. If you’re looking for high-energy and big-time crowd interaction and participation we can deliver that too! We will handle all announcements, introductions, and work with you to create an appropriate timeline and execute the timeline flawlessly for your event. We are your representatives for the day and we make our clients look like stars!
What’s your fee?
Each event is different and we want to make sure we provide you with the proper services for your event and that the cost is appropriate. We have all-inclusive event packages. Please check our availability and we will be happy to provide a rate quote upon request.
What will your attire be?
We are attired appropriately for the event we are performing at. For weddings and formal events, your DJ/MC will be formally attired in a suit and tie. As style and trends change so does our attire. If you prefer your Master of Ceremonies in a tuxedo please let us know. Our Masters of Ceremonies and DJs are formally/professionally and appropriately attired for your event. If you are not planning a formal event we will dress accordingly. We can work with you for theme parties and dress as well.
Do you require a meal?
We do not require a meal but greatly appreciate a Gluten Free one being provided. Please inquire with your venue as a vendor meal is often provided. We will ask if Gluten Free options are provided so we can plan accordingly.
When would you arrive to set up?
We normally arrive 1 ½ to 2 hours prior to the anticipation of guest arrival. This time varies and may be longer if event equipment requires additional time. We perform a sound check and verify everything is perfect prior to your guest arrival. It is our goal to be setup and have music playing a ½ hour before guests arrive.
Do you charge extra for setup and teardown time?
If the venue or purchaser requires MSD Entertainment to setup or takedown in less time or to complete setup before the start time indicated or postpone takedown after the end time indicated on this agreement, the additional time will be charged at the rate of $25 per hour.
Do you have another event the same day?
Most likely no. If we do, you will be advised. We prefer not to accept multiple events on the same day as to not conflict or even potentially conflict with each other. Each event is important and If there is even a chance of overlap or conflict there will be no second event booked. We book wedding dates and reserve dates on a first-come basis (sometimes up to 18 months in advance or more). Saturdays and Sundays during peak wedding season (May through October) always get reserved the fastest, and once all of our DJs are booked, we’re no longer available.
How much of a deposit is required
Our standard non-refundable deposit is 50% of your package total and reserves our service for your date. We will provide you with a contract for your event containing all of the essential information pertaining to your event including Time, Location, Services, and the name of the DJ/MC performing at your event. The remaining balance for your event is due 14 days prior to your event.
What is your cancellation policy?
The deposit is non-refundable. Should you cancel your event outside of 14 days prior to your event no balance is due. If you cancel the event within 7 days the deposit and balance are non-refundable. We will make every attempt to apply your deposit (based on availability) to a future or different date. Note: if this is necessary the package rate is subject to change.
What type of payment do you accept?
Currently we accept Cash, Check and Venmo payment
PHOTO BOOTH FREQUENTLY ASKED QUESTIONS
Magic Mirror Photo Booth is provided by ROC Your Event in partnership with MSD Entertainment
Is a deposit required to reserve my date?
We require a deposit to formally book your date. This guarantees you the type of booth that you requested and ensures that a booth will be held for your event. We provide services on a “first deposit, first served” basis and dates can book up quickly
Does our rental include a photo booth attendant?
Yes. A professional attendant will be present during the entire rental period with Photo Booth to help your guests operate the booth and enjoy their experience.
Can we have a special message displayed on our Photo Strips?
Absolutely! Most of our clients choose to have their names, date and a stock graphic printed at the top or bottom of their Photo Strips. However, any unique message you choose can be displayed in this area at no additional charge. Customer provided graphics can also be added if provided in either.jpg or .gif format.
Do you have any suggestions on choosing an area for the photo booths?
We recommend that you try and position the photo booth as close to the action as possible. Our fully trained attendants will locate the booth in the best possible location to optimize lighting and guest traffic. We are always willing to visit your location with you to discuss the placement of your photo booth.